Frequently Asked Questions About VOIP

Still unsure about how VOIP works and how it can help your business grow? Here are some of the frequently asked questions about this technology.

• What is VOIP? VoIP is a phone service that operates by using your high-speed Internet connection. These services allow you to make phone calls using either your regular phone, an app on mobile devices, or a softphone client on a computer (via a headset with a microphone). As opposed to traditional landlines, VoIP uses your phone or computer to call the number via the Internet.
• How does one place or receive a VOIP phone call? VOIP is used the same you use a regular landline: by picking up the phone to answer it or dialing a number to place a call. On a mobile device, you can use a VoIP-enabled app to connect. Select providers have their own mobile apps for ease of convenience.
• Do I need a computer to call? No, you do not need a computer for phone-based VoIP services. However, you do need an existing broadband Internet connection. You can also purchase a dedicated IP phone.

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