Types of Technical Support South Florida

Before you sign up with any Technical Support South Florida provider, make sure you know what kind of service your company needs. There are different types of technical support that can be given to you. Pick one that best fits your requirements.

• Time and material – This type of support is common in the tech industry. Also known as "break-fix" IT support, the payment of the materials and technician service charge falls upon the customer for a pre-negotiated rate.
• Managed services – This is usually given to large-scale customers rather than individual consumers. A list of well-defined services and performance indicators are provided to the customer on an ongoing basis for a fixed rate, which is agreed upon on contract. Services provided could be 24/7 monitoring of servers, 24/7 help desk and the like.
• Block hours – This is a prepaid support system where the customer pays for a certain amount of time, which can be used per month or per year. This allows customers to use the hours flexibly without the hassle of paper work or multiple bills.

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